Corrective Actions

Creating Corrective Actions

Corrective Actions can be created in a number of ways using Inspector inspection software. For example, when performing a safety inspection, a step can be set to create a corrective actions if the step fails. Another powerful feature of the Inspector Mobile Inspection Software App is when using the Observations feature the user performing the inspection can either create a corrective action linked to a safety checklist step or can create a corrective action independently.

Corrective Action Categories

Corrective Action categories are used to allocate corrective actions to the appropriate person for resolution. Any number of categories can be created by the user, given unique names and can have a default resolution time. Escalation paths to be used can be defined for each category in the event that a corrective action is not resolved within the specified deadline. Any checklist step can be allocated a corrective action category as part of the checklist design within Inspector.

Corrective Action Escalation

Escalation paths allow corrective actions created during a safety audit or inspection to be re-assigned if they have not been resolved within the deadline. An escalation path can be associated with a corrective action category. Upon escalation the user is notified by email and the corrective action is re-assigned.

Customers with multiple sites can setup a single checklist that can be used across multiple sites. Inspector Рmobile inspection software will allocate the corrective actions to the appropriate person at each site. There are custom rules for Corrective Action Types which allow Assignment & Escalation to be set based on a number of criteria including site, location and item owner.

Resolution

Corrective Actions that are allocated to a user automatically appear on the users To Do List on the Mobile App. To resolve the corrective action using the To Do List feature on the Inspector Mobiles Inspection software App, the user simply records the actions taken, photographs can also be attached to show proof of the resolution, together with comments. The date, time and user who resolved the corrective action is recorded and together with all other resolved corrective action data is available for reporting through the Inspector Web App.

Reporting

Corrective Actions are available for reporting through the Web App, with powerful filters available to show open corrective actions by user, location, category, reference etc. Once corrective actions are resolved they can be reported on using the resolved corrective actions feature. Filters exist to show resolved corrective actions by date, user, location, category, reference etc. Corrective actions resolution rates are also available through the dashboards.